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Complimentary Local Standard Shipping for orders above SGD 200.

Office Closure Notice:

Our office will be closed from 2 Nov - 18 Nov 2019.

Emails will not be monitored during this period. 

Orders placed from 2 November will be process when office resume operations on the 18 Nov 2019.

FAQ

What are the available modes of payment?

Visa and Mastercard payment via PayPal.

 

What are the delivery options available?

Standard Courier Delivery: Delivers within 3 working days after a shipping confirmation email is sent to you. Starting from SGD 4.50 per order (price varies based on total weight).

Express Courier Delivery: Delivers within 1 working day after a shipping confirmation email is sent to you. Starting from SGD 7 per order (price varies based on total weight).

Complimentary Standard Courier Delivery for orders above SGD 200. *per order basis

 

How long does it take for my order to be delivered?

Upon payment confirmation, your order will be processed within 2 working days and dispatched to our courier partners. You can expect to receive your order within the next 3 working days. An email notification will be sent to you once order has been dispatched.

Note that delivery services are outsource to 3rd party vendors and we are not able to control any unforseen circumstances. 

Can I return my purchase?

You may return your purchase to us within 14 calendar days upon receiving your order.

All items should be returned in its brand new condition (unwashed, unworn, tag intact etc). Items that do not fulfill the requirements will be rejected.

Return item must be packed together with our return form in a parcel. Our warehouse will only recognise parcel attached with return form hence failure to comply is equivalent to an unidentified lost parcel.  

Returns are not allowed for sale item or orders made under promotional discount.

You will be issued with store credits equivalent to the purchase of the price of return item. Store credits will be valid for 6 months, strictly non-extendable and non-refundable.

Your are strongly encouraged to mail your item back to us via a traceable shipping service. ELTWINE will strictly not be responsible for any lost mails.  

All returns and exchange are strictly by postage and will be required to go through inspection. We are unable to attend to meet up. 

We regret to inform that we do not provide 1 to 1 size exchange service. All return item will be issued with a store credit which customer may use to re-purchase a new piece in their desired size.

Shipping costs are non-refundable and  will be borne by customer except for defect or incorrect items.

Shipping costs for returning items will be borne by customers. 

 

I have received an incorrect item / defective item.

We’re extremely sorry for sending you incorrect / defective item.

Please kindly drop us an email at hello@eltwine.com immediately (no more than 14 calendar days) with the below details:

  1. Order Number
  2. Name, product code, size and colour of the item
  3. Clear pictures of the incorrect / defective item

 

Can I refund for my purchase?

You can return your purchase to us within 14 calendar days upon receiving your order. Your item will go through inspection upon reaching our warehouse.

All items should be returned in its brand new condition (unwashed, unworn, tag intact etc). Items that do not fulfill the requirements will be rejected.

Refunds will be issued via store credits terms.

Goods sold are strictly non-refundable in cash terms.

 

How can I be informed of the latest update?

To be the first to know of our latest updates, all you have to do is to subscribe to our newsletter! You can do so by signing up for an account with us or by entering your email address in the bottom-right corner of our website.

 

How can we contact you?

Drop us an email at hello@eltwine.com and we will be happy to help!

Do allow 1-2 working days for us to get back to you.