- Delivery time quoted is estimated only. Subject to 3rd party vendors and traffic conditions.
- Delivery services are outsource to 3rd party vendors and we are not able to control any unforseen circumstances.
We are committed to making your online shopping fuss-free and enjoyable. Kindly read through the following T&C prior to making your purchase. Through procuring our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.
- Our International Standard shipping rate is charged on a per item basis, regardless of the weight of your order.
- We are unable to able to deliver to PO Box addresses anywhere. We can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at your office, please ensure that there will be someone available to take receipt of the goods.
- All international parcels are traceable and you will receive a delivery confirmation email from us with a tracking number for your parcel.
- For tracking of your parcel, you may go here
- Shipping costs are calculated automatically at the checkout page when you select your destination.
- The shipping rates are exclusive of customs duties and other relevant taxes.
- Any customs or import duties are charged once the parcel reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
- Customs policies and charges vary widely from country to country - we'd recommend that you contact your local customs office for further information. Where customs charges are due, this may affect the time it takes your parcel to reach you.
- Once your order has arrived in your country, it will be passed on to an internal postal service, according to the local standard delivery procedures.
- If you are not in when your parcel arrives, the postman will follow the various local standard delivery procedures. As every country's standard delivery procedures differ from one another, you may wish to receive more information from your local post services.
- Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
- Delivery time quoted is estimated only. All items my be subjected to custom inspection which may require additional days.
- Please note that delivery times are subjected to change without any prior notice.
ELTWINE reserve all rights to make changes, including change in prices, content, descriptions, term etc. at any point of time without notice. Sales transaction will be cancel at any point of time due to unqualified buyer, poor buyer record/s, legal restrictions and etc.