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Terms & Conditions

Terms & Conditions

Please kindly read through the following terms and conditions prior to making your purchase with ELTWINE. Upon confirmation of purchase of ELTWINE’s products on our website, it would mean that you have acknowledged, understood and agreed to abide and adhere to our terms and conditions. ELTWINE shall reserves all rights to amend any of the terms and conditions below without prior notice.

All items purchased are non-refundable.

We reserve all rights to make changes, including change in prices, content, descriptions, term etc. at any point of time without notice. Sales transaction will be cancel at any point of time due to unqualified buyer, poor buyer record/s, legal restrictions and etc.

Kindly allow us to get back to you on all email requests within 2-3 working days.

Any rights not expressly granted herein are reserved.


PayPal is the only payment gateway for all orders placed with Eltwine.

By choosing PayPal as your preferred payment method, you agree to all terms and conditions listed by Paypal. ELTWINE will not be liable for any of them.

Note that Cross-border Personal Transaction fees are chargeable should buyer reside out of Singapore and are based on the Payment Method used to fund the transaction and the country of the recipient.

For more information, please refer to


  • Orders will be delivered within 2-3 working days once payment has been verified.
  • Please allow 3-7 working days for orders to be reach you. During festive season, kindly allow up to 10 days or more. Thereafter, kindly contact us at with your proof of purchase for assistance.

Mode of Delivery:

  • All parcel will be dispatched to our local delivery partners within 2 - 3 working days once payment has been verified. Our local delivery partners shall deliver the Product to the address specified in your Order.
  • Goods will only be delivered upon full payment made ( delivery postage inclusive) .

General Product Information

  • Price stated on all products on our website is in Singapore dollars.
  • Actual colors of products may vary slightly due to the strong studio lighting for our indoor photo shoot and it is also dependent on individual’s resolution of computer screen.
  • All apparels are encouraged to be hand-washed.
  • Please take note that colour transfer may occur. For precaution, do not mix the new clothes with other apparels for the first wash.
  • Measurements of apparels are approximated. Please give allowance of +/- 0.3-0.8 inch of difference.


  • All sales / promotional items are non-exchangeable and non-refundable.
  • Definition of sales / promotional items: Products purchased at a reduced price from the regular price.

Contents Restriction and Copyright

All contents published in, not restricted to pictures, text, information, data, advertisements, logo belongs to ELTWINE. Any usage of our contents on a 3rd party platform includes but not restricted to livejournal, blogspot, wordpress, must be credited.