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Terms & Conditions

Terms & Conditions

Please kindly read through the following terms and conditions prior to making your purchase with ELTWINE. Upon confirmation of purchase of ELTWINE’s products on our website, it would mean that you have acknowledged, understood and agreed to abide and adhere to our terms and conditions. ELTWINE shall reserves all rights to amend any of the terms and conditions below without prior notice.

All items purchased are non-refundable.

We reserve all rights to make changes, including change in prices, content, descriptions, term etc. at any point of time without notice. Sales transaction will be cancel at any point of time due to unqualified buyer, poor buyer record/s, legal restrictions and etc.

Kindly allow us to get back to you on all email requests within 2-3 working days.

Any rights not expressly granted herein are reserved.



ATOME, PayPal and Shopify gateway are available payment methods for all orders placed with Eltwine.

By choosing ATOME, PayPal and Shopify Payment as your preferred payment method, you agree to all terms and conditions listed by ATOME, Paypal and Shopify Payment. ELTWINE will not be liable for any of them.

Note that Cross-border Personal Transaction fees are chargeable should buyer reside out of Singapore and are based on the Payment Method used to fund the transaction and the country of the recipient.

For more information, please refer to:



  • Orders will be delivered within 2-3 working days once payment has been verified.
  • Please allow 3-7 working days for orders to be reach you. During festive season, kindly allow up to 10 days or more. Thereafter, kindly contact us at with your proof of purchase for assistance.

Mode of Delivery:

  • All parcel will be dispatched to our local delivery partners within 2 - 3 working days once payment has been verified. Our local delivery partners shall deliver the Product to the address specified in your Order.
  • Goods will only be delivered upon full payment made ( delivery postage inclusive) .

General Product Information

  • Price stated on all products on our website is in Singapore dollars.
  • Actual colors of products may vary slightly due to the strong studio lighting for our indoor photo shoot and it is also dependent on individual’s resolution of computer screen / devices.
  • All apparels are encouraged to be hand-washed.
  • Please take note that colour transfer may occur. For precaution, do not mix the new clothes with other apparels for the first wash.
  • Subsequently, wash similar colours together. 
  • Measurements of apparels are approximated. Please give allowance of +/- 0.3-0.8 inch of difference.


  • All sales / promotional items are non-exchangeable and non-refundable.
  • Definition of sales / promotional items: Products purchased at a reduced price from the regular price.

Returns and Exchanges

All items purchased are non-refundable.

Kindly reply back via the order confirmation email you received from us and let us know your return request. 

We will further advise our return address and procedure via email

*Physical Dropoff will be rejected*

You may return your purchase to us within 14 calendar days upon receiving your order.

All items should be returned in its Brand New condition (unwashed, unworn, undamaged and unaltered -  attached with original tag and packaging. Item(s) that do not fulfill the requirements will be rejected.

Your are strongly encouraged to mail your item back to us via a traceable shipping service. ELTWINE will strictly not be responsible for any lost mails.  

All returns and exchange are strictly by postage and will be required to go through inspection. We are unable to attend to meet up.

Shipping costs are non-refundable and  will be borne by customer except for defect or incorrect items.

Shipping costs for returning items will be borne by customers.

Sale item(s) are strictly non-exchangeable or refundable.

Accessories are non-returnable, non-refundable and non-exchangeable. 


Return item must be packed together with our return form in a parcel. Our warehouse will only recognize parcel attached with return form hence failure to comply is equivalent to an unidentified lost parcel.  

Returns are not allowed for accessories, sale item or orders made under promotional discount.

Store Credits

You will be issued with store credits voucher equivalent to the purchase of the price of return item. Store credits voucher will be valid for 6 months, strictly non-extendable and non-refundable.

Store credits cannot be used to offset shipping cost and can only be used to offset the product value for purchase.


We regret to inform that we do not offer any exchange of designs / sizes but will instead offer customer a return for store credit options. 

ELTWINE reserve the right to reject the return item(s) if any of the above criteria is unfulfilled. In such event, the returned parcel will be sent back to the customer, postage charge applicable.


Defective /  Incorrect items

We’re extremely sorry for sending you incorrect / defective item.

Please kindly drop us an email at immediately (no more than 14 calendar days) with the below details:

  1. Order Number
  2. Name, product code, size and colour of the items
  3. Clear pictures of the incorrect / defective items

All defects will be examined by our customer service team base on your description and pictures provided. We will notify you of the outcome prior to our request for you to return the item back to us for a physical inspection.

ELTWINE reserves the rights to decline your items for exchange if the defects are not a manufacturing defect.

Please note that all measurements provided on site are approximated. They may vary +/- 0.3-0.8 inches difference. It will not be considered as a defect.

Reimbursement for courier return postage on defect items will be up to  SGD 4.50.

Contents Restriction and Copyright

All contents published in, not restricted to pictures, text, information, data, advertisements, logo belongs to ELTWINE. Any usage of our contents on a 3rd party platform includes but not restricted to livejournal, blogspot, wordpress, must be credited.