Babydoll Dress (Gingham Lilac)

Returns and Exchanges

This is only applicable to online purchases for regular priced items.

All items purchased are non-refundable.

Kindly reply back via the order confirmation email you received from us and let us know your return request.

We will further advise our return address and procedure via email.

*Physical Dropoff will be rejected*

You may return your purchase to us within 14 calendar days upon receiving your order.

All items should be returned in its Brand New condition (unwashed, unworn, undamaged and unaltered - attached with original tag and packaging. Item(s) that do not fulfill the requirements will be rejected.

Your are strongly encouraged to mail your item back to us via a traceable shipping service. ELTWINE will strictly not be responsible for any lost mails.

All returns and exchange are strictly by postage and will be required to go through inspection. We are unable to attend to meet up.

Shipping costs are non-refundable and will be borne by customer except for defect or incorrect items.

Shipping costs for returning items will be borne by customers.

Accessories are non-returnable, non-refundable and non-exchangeable.

Sale item(s) are strictly non-exchangeable or refundable.

Returns

Return item must be packed together with our return form in a parcel. Our warehouse will only recognize parcel attached with return form (please indicate order number) hence failure to comply is equivalent to an unidentified lost parcel.

Returns are not allowed for accessories, sale item or orders made under promotional discount.

Store Credits

You will be issued with store credits voucher equivalent to the purchase of the price of return item. Store credits voucher will be valid for 6 months, strictly non-extendable and non-refundable.

Store credits cannot be used to offset shipping cost and can only be used to offset the product value for purchase.

Exchanges

We regret to inform that we do not offer any exchange of designs / sizes but will instead offer customer a return for store credit options.

ELTWINE reserve the right to reject the return item(s) if any of the above criteria is unfulfilled. In such event, the returned parcel will be sent back to the customer, postage charge applicable.

Defective / Incorrect items

We’re extremely sorry for sending you incorrect / defective item.

Please kindly drop us an email at hello@eltwine.com immediately (no more than 14 calendar days) with the below details:

1. Order Number
2. Name, product code, size and colour of the items
3. Clear pictures of the incorrect / defective items

All defects will be examined by our customer service team base on your description and pictures provided. We will notify you of the outcome prior to our request for you to return the item back to us for a physical inspection.

ELTWINE reserves the rights to decline your items for exchange if the defects are not a manufacturing defect.

Please note that all measurements provided on site are approximated. They may vary +/- 0.3-0.8 inches difference. It will not be considered as a defect.

Reimbursement for courier return postage on defect items will be up to SGD 4.50.

Sales and Promotions

All sales / promotional items are strictly non-exchangeable and non-refundable.

Purchases at ELTWINE Studio

Items purchased at our ELTWINE Studio are strictly non-exchangeable and non-refundable.

Shoes

Shoes can be exchanged for another size only. Shoes cannot be returned for store credit or a refund.

SecondSkin SoftSculpt Intimates

Strictly non-exchangeable and non-refundable.

Measure yourself in a few minutes, then compare with the size chart on the product page.

What you need: a soft tape measure, light clothing, and a relaxed stance. Keep the tape snug but not tight.

Bust: around the fullest part of your bust, with the tape level across your back.

Waist: around the narrowest part of your waist.

Hips: around the fullest part of your hips, with your feet together.

Reading our size chart: the chart shows the garment measured flat, side to side. Double the bust, waist and hip numbers to match your tape. Example: a bust of 20" on the chart is 40" around. Measurements have a 1 inch allowance. Where the product page gives fit advice for that piece, follow it.

Wrong size? Regular-price items (except intimates) can be returned within 14 days for store credit, so you can choose your size again.

1. What are the available modes of payment?

Visa, Mastercard and PayPal.

2. What are the delivery options available?

Standard Courier Delivery: Delivers within 3 working days after a shipping confirmation email is sent to you. Starting from SGD 4.50 per order (price varies based on total weight).

Complimentary Standard Courier Delivery for orders above SGD 200. *per order basis

3. How long does it take for my order to be delivered?

Upon payment confirmation, your order will be processed within 2 to 3 working days and dispatched to our courier partners. During peak periods such as sales and festive seasons, processing may take longer. You can expect to receive your order within the next 3 working days. An email notification will be sent to you once order has been dispatched.

Note that delivery services are outsource to 3rd party vendors and we are not able to control any unforseen circumstances.

4. Can I return my purchase?

You may return your purchase to us within 14 calendar days upon receiving your order.

All items should be returned in its brand new condition (unwashed, unworn, tag intact etc). Items that do not fulfill the requirements will be rejected.

Return item must be packed together with our return form in a parcel. Our warehouse will only recognise parcel attached with return form hence failure to comply is equivalent to an unidentified lost parcel.

Returns are not allowed for sale items, orders made under promotional discount, accessories or intimates.

You will be issued with store credits equivalent to the purchase of the price of return item. Store credits will be valid for 6 months, strictly non-extendable and non-refundable.

Store credits cannot be used to offset shipping cost and can only be used to offset the product value for purchase.

Your are strongly encouraged to mail your item back to us via a traceable shipping service. ELTWINE will strictly not be responsible for any lost mails.

All returns and exchange are strictly by postage and will be required to go through inspection. We are unable to attend to meet up.

To provide customers with the flexibility to purchase their preferred apparels, we do not have 1-1 exchange policy but offer refund in the store credits terms.

Shipping costs are non-refundable and will be borne by customer except for defect or incorrect items.

Shipping costs for returning items will be borne by customers.

5. I have received an incorrect item / defective item.

We’re extremely sorry for sending you incorrect / defective item.

Please kindly drop us an email at hello@eltwine.com immediately (no more than 14 calendar days) with the below details:

1. Order Number
2. Name, product code, size and colour of the item
3. Clear pictures of the incorrect / defective item

6. Can I refund for my purchase?

Refunds will be issued via store credits terms.

Goods sold are strictly non-refundable in cash terms.

7. How can I be informed of the latest update?

To be the first to know of our latest updates, all you have to do is to subscribe to our newsletter! You can do so by signing up for an account with us or by entering your email address in the bottom-left corner of our website.

8. How can we contact you?

Drop us an email at hello@eltwine.com and we will be happy to help!

Our back-end operations working hours are from Monday to Friday (excluding public holidays), 10:00 AM to 6:00 PM. We strive to respond to all enquiries within 1 to 2 working days.

We kindly ask for your patience during this time, as we work to assist you as quickly as possible.